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Configure Assistant Prompt

Learn how to craft and optimize prompts for your AI assistant to achieve the best results.

Overview​

The prompt is the core instruction set that guides your assistant's behavior. A well-configured prompt ensures accurate, relevant, and helpful responses.

Understanding Prompts​

A prompt consists of:

  • System Instructions: Define the assistant's role and behavior
  • Context: Background information the assistant should know
  • Response Guidelines: How the assistant should format and deliver answers
  • Constraints: Limitations and boundaries for responses

Configuring Your Prompt​

1. Access Prompt Editor​

Select your assistant and navigate to the Prompt Configuration tab.

2. Define System Role​

Start with a clear system instruction:

You are a professional customer support assistant for [Company Name]. 
Your role is to help customers with product inquiries, troubleshooting, 
and general questions in a friendly and helpful manner.

3. Add Context and Knowledge​

Provide relevant background information:

Company Information:
- Products: [List key products]
- Support Hours: [Operating hours]
- Policies: [Key policies]

4. Set Response Guidelines​

Define how the assistant should respond:

Response Guidelines:
- Keep answers concise and clear
- Use bullet points for lists
- Provide examples when helpful
- Always maintain a professional tone
- If unsure, direct to human support

5. Add Constraints​

Set boundaries:

Constraints:
- Do not share confidential information
- Do not make promises about refunds without verification
- Stay within your area of expertise

Testing Your Prompt​

After configuration:

  1. Test with sample queries
  2. Review response quality
  3. Iterate and refine
  4. Monitor real-world performance

Advanced Techniques​

  • Few-shot Learning: Provide examples of ideal responses
  • Chain-of-Thought: Encourage step-by-step reasoning
  • Dynamic Context: Use variables for personalization

Best Practices​

  • Be specific and clear in instructions
  • Test with edge cases
  • Update prompts based on user feedback
  • Version control your prompts
  • Document changes and rationale

Next Steps​